Shipping & Returns

Returns & Exchanges Policy

We want you to love your Klive Jewelry purchase! If for any reason you're not completely satisfied, we're happy to assist you with a return or exchange, subject to the terms below.

Eligibility for Returns & Exchanges:
To be eligible for a return or exchange, your item must meet the following criteria:

The item is in its original, unused condition, with all tags and packaging intact.
The item is returned within [30 days] from the date of purchase.
Customized or personalized items are non-returnable and non-exchangeable unless they are defective or damaged upon receipt.

How to Return or Exchange an Item:
If you'd like to return or exchange an item, please follow these steps:

Contact Us: Reach out to our Customer Service team at [contact@klivejewelry.com] within [30 days] of receiving your order. Provide your order number and the reason for the return or exchange.
Receive Instructions: We will guide you through the return process, including providing you with a return shipping label (if applicable).
Package Your Return: Carefully package the item in its original packaging, including any accessories, receipts, or documents that came with it.
Ship Your Return: Ship the item back to us using the provided return label or another trackable shipping method. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Refunds:
Once we receive and inspect your returned item, we will process your refund to the original payment method within [7-10 business days]. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

Exchanges:
If you would like to exchange an item for a different size, color, or style, we recommend returning the original item and placing a new order. In some cases, we may be able to assist with exchanges directly. Please contact our Customer Service team for assistance.

Defective or Damaged Items:
If you receive a defective or damaged item, please contact us immediately at [contact@klivejewelry.com] with your order number and a description of the issue. We will gladly assist you with a return, exchange, or refund for the defective item. In some cases, we may ask for photos of the damage.

Non-returnable Items:
For health and safety reasons, the following items are not eligible for return or exchange:

Customized or personalized jewelry
Earrings (unless faulty or damaged upon arrival)

Final Sale Items:
Certain items may be marked as “Final Sale” and are not eligible for return, exchange, or refund. These items will be clearly labeled on the product page.

General Information

Lost or Stolen Packages:
Klive Jewelry is not responsible for lost or stolen packages once they have been shipped. If your package is lost or stolen, please contact the carrier directly to file a claim. We recommend tracking your package to ensure timely delivery.

Changes to Your Order:
Once an order has been placed and processed, we are unable to make changes to the items or shipping address. Please review your order carefully before completing the checkout process.

We are committed to providing you with an exceptional shopping experience and will do our best to ensure that you are completely satisfied with your purchase. If you have any questions or need further assistance, don’t hesitate to reach out to our Customer Service team at [contact@klivejewelry.com].

Thank you for shopping with Klive Jewelry!